Day Two: Wednesday, May 15, 2019, Fostering Innovation In Digital Wealth
7:45 am - 8:25 am Women In Wealth Management Networking Breakfast
Listen and be inspired by an accomplished group of accomplished women; then, cultivate new friendships and discuss shared industry challenges.
8:00 am - 8:25 am Registration and Continental Breakfast
8:25 am - 8:30 am Welcome Remarks
8:30 am - 8:45 am Chairperson’s Opening Remarks
8:45 am - 9:10 am Keynote Case Study – Integrating Customer Experiences Across Banking And Wealth Management
Start off the second day of Digital Wealth by hearing from one of the industry's most influential thought leaders. This is a not-to-be-missed session!
Kabir Sethi
Managing Director, Head of Digital Wealth ManagementBank of America Merrill Lynch
9:10 am - 9:30 am Keynote Fireside Chat – Using Data To Help Your Customers Make Better Financial Decisions
Hear from JP Morgan’s Head of Self Directing Investing talk about the strategies he’s put in place to use his customer’s data to improve their financial choices and literacy.
9:30 am - 9:50 am Keynote Fireside Chat – Hybrid Advice: Understanding The Future Of Wealth Management
The future of wealth advisory has arrived, and the future of advice is all about tech. However, it’s not a matter of choosing between receiving advice from a human or a robot, but rather an intersection of the two. In this session, we’ll talk about hybrid advice solutions, and how to provide your clients with the right balance of both to meet their wealth management needs.
· Evolving your current capabilities to a hybrid model
· Investing in talent that will know how to use technology so that it enhances their role and the client experience
· Partnering with companies that will help you support a hybrid model
· Innovating your digital tools to keep pace with your competition and exceed client expectations
9:50 am - 10:30 am Morning Networking & Refreshment Break & Speaker Q&A
Get more face time with the speaker faculty. They’ll be in the Exhibit Hall during every break answering your questions, and helping you problem solve.
10:30 am - 10:50 am Keynote Town Hall - Providing Your HNW Customer With The Omnichannel Experience They Desire
Today’s wealth customer wants access to financial advice in every channel. Often wealth organizations cannot support this need. The option to provide a great client experience no matter the channel can seem unreachable in some organizations. Learn how to overcome omnichannel challenges with LPL Financial
· Thinking about ways to re-platform and create connections that allow the ability to shift channels as much as clients want
· Implementing the right features into siloed channels to provide an omnichannel experience
· Moving the needle on omnichannel strategies when dealing with siloed infrastructure
· Understanding the specific channel needs of HNWI
10:50 am - 11:15 am Keynote Fireside Chat - Understanding How Artificial Intelligence Will Transform Wealth Management
Emerging technologies like artificial intelligence have become commonplace and can even be found in most of your client’s homes. How can wealth management make use of artificial intelligence to bolster their client relationships? In our opening day two fireside chat, Andrew presents his use of artificial intelligence software that processes tons of data and draw conclusions that create more accurate cash flow projections for clients.
· Using AI to make well-informed wealth strategy recommendations and projections
· Enabling your advisors to have a full view of their client’s wealth management goals and needs with AI
· Fine tuning the delivery strategy for AI
· Providing HNW clients with tailored portfolio recommendations powered by AI
11:15 am - 12:15 pm Wealth Tech Roundtable Discussions
1. Colliding Worlds: When Next Gen Tech Meets the Next Generation
Hosted by Noel Hara, Director, Solstice & Chad Felton, Director, Solstice
2. Understanding What Data Matters To Have A 360 View Of Your Clients, Hosted by Ariana Qayumi, RBC
3. Implementing Strategies To Compete In The Fintech Space, Hosted by Saad Zariff, Wahed Invest
4. Advisor Led Rebalancing Is A Bad Idea. Prove Us Wrong, Hosted By Jerry Michael, President & Co-Founder, Smartleaf
12:15 pm - 1:15 pm Lunch For All Attendees
Track A: Customer Retention
1:15 pm - 1:25 pm Chairperson’s Opening Remarks
1:25 pm - 1:55 pm Town Hall - Creating A Robo-Advisory Strategy That Retains High-Net-Worth Clients
Robo-advisors have created a new level of competition in the wealth management industry by attracting non- traditional wealth clients. However, high net worth investors are looking for the efficiency and automation of robo advisory services. Learn how to better serve your HNW clients using robo advisory in this session.
· Identifying the kinds of investment operation HNWI clients want to be handled by a robo-advisor
· Adding robo-advisory services to your business in order to attract prospective clients
· Providing features within the robo-advisor that will better prepare clients for face-to-face meeting with their financial advisors
· Using robo tools to provide HNWI clients with a holistic view of their accounts
Christine Utter
Vice President, Regional Director of SunTrust Investment Consulting GroupSunTrust Private Wealth Management
Track B: Emerging Tech & Mobile For Digital Wealth
1:15 pm - 1:25 pm Chairperson’s Opening Remarks
1:25 pm - 1:55 pm Case Study Remix - Using Machine Learning To Improve Your Client Experience
Data is a key component to the success of digital transformation initiatives, but the amount of data that wealth management firms have access to can be overwhelming. Wealth organizations are looking to use machine learning in order to make all of this data actionable for their business. In this keynote session you’ll learn how Vanguard is using machine learning effectively.
· Using machine learning to collect and analyze data based on client behavior in order to provide financial advice and strengthen your client relationship
· Revolutionizing how your clients interact with you by providing them with customized interactions fueled by actionable data
· Understanding how machine learning can be used to change your business model and revenue systems
Interactive Wealth Manager Track
Roundtable discussions are
small group discussions
focused on a niche topic.
There will be a host to facilitate discussion and serve as a subject expert.
1:25 pm - 1:55 pm Extended Q&A: Understanding How Artificial Intelligence Will Transform Wealth Management
1:55 pm - 2:25 pm Lightning Round Panel - Implementing Digital Innovations That Will Retain Your Clients
Wealth management is more competitive than ever with both incumbent firms and digitally-native players trying to get the attention of potential customers. But attaining new customers is just one challenge – what do wealth management firms need to do to keep their customers long-term? In this session we’ll take a deep dive into the challenges of understanding what your client wants and exceeding their expectations in order to retain their business.
· Understanding how to be more agile and flexible to offer a high-touch and high-tech experience
· Capturing the best customer data to provide unique experiences that will delight your clients
· Developing proactive communication that will strengthen your relationship with your client
· Personalizing effectively to stand out in a competitive market and retain your clients long-term
1:55 pm - 2:25 pm Fireside Chat - Appealing To Your “On The Go” Client: Understanding What HNWIs Expect From Mobile Experiences
HNW clients are mobile, and firms need to have a strategy in place to serve their needs on this channel. In this session we’ll talk about:
· Understanding the content and functionality that mobile apps need to have in order to meet the expectations of your HNW clients
· Implementing personalization that will add value to HNWI clients’ mobile experience
· Creating a mobile app that balances security with ease of use
· Learning mobile app best practices from some of the industry’s most innovative executives
1:55 pm - 2:35 pm Extended Q&A: Understanding How Artificial Intelligence Will Transform Wealth Management
2:25 pm - 3:10 pm Afternoon Networking & Refreshment Break
3:10 pm - 3:40 pm Closing Keynote Presentation - Managing The Transition Of Wealth Across Generations
One of the most significant challenges facing wealth management organizations is helping clients prepare for the transfer of their wealth. This challenge is layered, as it means that advisors must understand the needs and goals of both their current and next generation clients. In this session, Sabrina Bailey and Brian Thomas will take an in depth look at the landscape reshaping wealth management.
•Understanding how different generations view wealth management in order to meet their expectations
•Removing the barriers that prevent current clients from planning for their wealth transfer
•Helping Baby Boomers transition into retirement by providing seamless solutions
•Connecting with the next generation of clients to gain a deep and meaningful understanding of their wealth management goals
3:40 pm - 4:05 pm Closing Keynote Presentation – The Democratization Of Alternative Investments: Unlocking New Opportunities For New Investors
For decades, only institutions and a select group of high net worth individuals had access to attractive alternative investments. In this session, Ronak Pakzad will be discussing how digitization and innovative technology has helped unlock new investment opportunities for a broader group of investors.
•Helping simplify access to Alts for individuals and money managers with automation and personalization.
•Disrupting traditional distribution business models with digitization, artificial intelligence and blockchain.
•Discussing the formation of a new alternative asset class: Late stage private tech and unlocking a $1 Trillion dollar opportunity.
•Understanding how millennials and next generation investors are redefining the future of private investing.
4:05 pm - 4:35 pm Roundtable Recap Session
Join us to wrap up Digital Wealth with our special Roundtable Recap! This is a great opportunity to discuss the lessons learned over the past two days. You’ll also be able to catch up with other attendees you’ve met or make new connections with ones you hadn’t.