Day Two – Wednesday, May 20 Strategies For Tomorrow’s Wealth Management Clients

6:15 am - 7:15 am Morning Fun Run

Time for some fun in the sun (and exercise)! This morning run will get your blood pumping so you’re ready to take on a whole new day of learning. Take a break from wealth management tech talk and connect with your industry peers in a refreshing way!

7:00 am - 7:45 am Women In Digital Wealth Breakfast

Use this intimate setting to discuss the challenges women in wealth management face and celebrate your successes as a group! You’ll come away feeling inspired, supported, and ready to take on your next big idea. This session is only open to wealth and asset management executives.

Space is limited to 15 wealth and asset management executives, so RSVP right away upon registration.

Tricia Haskins, VP, Digital Strategy & Platform Consulting at Fidelity Investments

Tricia Haskins

VP, Digital Strategy & Platform Consulting
Fidelity Investments

7:45 am - 8:15 am Registration and Networking Breakfast

8:15 am - 8:20 am Welcome Remarks

Olga Rodriguez, Program Director at Digital Wealth

Olga Rodriguez

Program Director
Digital Wealth

8:20 am - 8:35 am Chairperson’s Opening Remarks

8:35 am - 8:55 am Keynote Fireside Chat - Understanding The Evolution Of Client Acquisition In The Digital Age

Sophisticated prospecting tools, social media, and AI based platforms have made cold calling a thing of the past. What is the future of client acquisition? How are advisors adapting in order to find and convert clients in a way that is driven digitally? Koley Corte joined AllianceBernstein to drive strategic change and growth focused on creating next gen revenue generation approaches that leverage digital innovation. During this in-depth fireside chat she'll talk you through this incredibly important topic that will prepare you for the future!
• Increasing advisors’ awareness of the digital tools that are available to them for client acquisition
• Changing traditional advisor behavior in order to adapt to quickly changing client expectations and needs 
• Looking at the ways in which content development can be a useful tool for client acquisition 
• Establishing ongoing communication with your advisors in order to increase digital awareness and adoption
Koley Corte, SVP and Global Head of Business Transformation at AllianceBernstein

Koley Corte

SVP and Global Head of Business Transformation
AllianceBernstein

This keynote panel brings together industry heavy hitters like AllianceBernstein, Ameriprise Financial, Wells Fargo Advisors, and Hightower Advisors. These industry leaders will give their perspective on why providing advisors and clients with digital tools has become table stakes. Patrick Leary, Allen Rodrigues, Joe Nadreau and Doug Besso will discuss why new implementations such as digital requires thoughtful planning and vision that will prepare your organization for future changes.
  • Looking at strategies to integrate new digital channels with existing channels
  • Recruiting the talent you need to cope with digital and strategic changes
  • Designing a team structure that will move your digital goals forward and increase your ability to compete
  • Putting together a digital roadmap that will prepare you for the future of digital wealth management
Patrick Leary, VP, UX Manager at AllianceBernstein

Patrick Leary

VP, UX Manager
AllianceBernstein

Allen Rodrigues, VP, Innovation and Development at Ameriprise Financial

Allen Rodrigues

VP, Innovation and Development
Ameriprise Financial

Joe Nadreau, Managing Director, Innovation & Business Strategy at Wells Fargo Advisors

Joe Nadreau

Managing Director, Innovation & Business Strategy
Wells Fargo Advisors

Doug Besso, CTO at Hightower Advisors

Doug Besso

CTO
Hightower Advisors

9:25 am - 9:55 am Keynote Presentation Remix - Examining The Complexity Of Financial Planning In A Connected World

Wealth clients have complex needs but they also want to do more and more at the click of a button, and this includes financial planning. Financial planning has been put in place to give wealth clients the bigger picture of their financial life, but how this service offering evolving as technology becomes an expectation? Our speaker Andrew Altfest has spearheaded a number of initiatives to expand Altfest Wealth Management, among them has been the introduction of new technology to enhance decision-making, client experience, and productivity. He’ll talk about: 
• Understanding digital innovations happening around financial planning 
• Serving HNW clients with digital and emerging technologies to help them reach their financial planning goals
• Taking a close look at the third party landscape for financial planning tools
• Looking at the demographic of clients that will need financial planning in the future

Andrew Altfest, President and Principal Advisor at Altfest Wealth Management

Andrew Altfest

President and Principal Advisor
Altfest Wealth Management

9:55 am - 10:40 am Morning Networking Break

10:40 am - 11:05 am Keynote Presentation - The Future of Advice

Be guided through the “Future Map” – the macro environment around us all – where socioeconomic, customer, business and technology trends will impact every business.  Hear how those trends are impacting our industry directly now – and how they will even more so in the future. Learn about some of the things to consider when mapping a future-ready firm. 
Tricia Haskins, VP, Digital Strategy & Platform Consulting at Fidelity Investments

Tricia Haskins

VP, Digital Strategy & Platform Consulting
Fidelity Investments

11:05 am - 11:35 am Keynote Panel - Robo-Advisory: A Close Look At Wealth Management’ Biggest (And Most Disruptive) Trend

Robo-advice may only be gaining a small share of assets of under management, but it has still caused a tremendous shift in client expectations. In this panel, industry experts and leaders such as Patrick Wilker from U.S. Bank and Michael Savino from M1 Finance will take a close at the impact that robo has had on wealth management and the ways it will continue to shape how advice is delivered. 
• Understanding the different approaches your organization can take when implementing robo-advice
• Getting your advisors on board with your robo strategy in order to ensure success
• Using robo to streamline client onboarding as well as monitor and report on portfolios
• Analyzing the future of robo-advice capabilities to keep pace 

Patrick Wilker, SVP, Head of Wealth Management - Emerging Wealth at U.S. Bank

Patrick Wilker

SVP, Head of Wealth Management - Emerging Wealth
U.S. Bank

Michael Savino, COO at M1 Finance

Michael Savino

COO
M1 Finance

Elizabeth Kelly, SVP of Growth at United Income from Capital One

Elizabeth Kelly

SVP of Growth
United Income from Capital One

11:30 am - 12:00 pm Fintech Shark Tank

The FinTech community is a hotbed for innovation and the sheer volume of tools and solutions being developed can seem overwhelming at times. In this all new Digital Wealth session we’ve invited emerging FinTech innovators to showcase their promising disruptive technologies. Each company will have 5 minutes to share their technology and 5 minutes of Q&A time. Audience members will vote for their favorite through the event app! 
Alexandre Kech, CEO at Onchain Custodian

Alexandre Kech

CEO
Onchain Custodian

James Rockwood, Founder at CapIntel

James Rockwood

Founder
CapIntel

12:00 pm - 12:50 pm Wealth Tech Roundtables

Join us for peer-led small group discussions that will facilitate meaningful idea exchanges and networking! These roundtables will include two 25 minute sessions so you’ll get the chance to learn from and network with a variety of other attendees. 

12:50 pm - 1:50 pm Lunch For All Attendees

12:50 pm - 1:50 pm Private Lunch

Concurrent Sessions


Track A – Enhancing The Client Journey

1:50 pm - 2:00 pm Chairperson’s Opening Remarks

Track B – Data, Emerging Technologies, and Machine Learning

1:50 pm - 2:00 pm Chairperson’s Opening Remarks

Interactive Roundtable Track

1:50 pm - 3:05 pm Around The World At Digital Wealth – Custodian Integrations: Creating A Seamless Experience
Around The World is designed to help you network and exchange ideas with colleagues with similar challenges and issues. These conversations will be moderated by industry experts who will guide you to finding tactical solutions to your digital innovation.

2:00 pm - 2:25 pm Solo Presentation - Ensuring Quality At The Source To Improve The Client Experience

Brian Stewart, Head of Client Experience Quality at Vanguard, understands the importance of determining systemic deficiencies in the client journeys. In this session he’ll talk about the importance of ensuring quality at the source, a lean principle to ensure quality at every step and only quality work is passed from one step to another. If defects are found, theprocess is halted to root cause and eliminate the defect so as to not pass on defective processing which will cost more to fix at the end, especially with a dissatisfied client. In this session he’ll take a deep dive into:
  • Understanding the important role that the quality plays in client experience
  • Getting the client experience right the first time and reducing fallout
  • Focusing on the quality of the process and the end to end experience
Brian Stewart, Head of Client Experience Quality at Vanguard

Brian Stewart

Head of Client Experience Quality
Vanguard

Personalized messaging is evolving and becoming more dynamic and easier to apply at the individual client level. Despite having large amounts of client data, personalizing client messaging continues to be a challenge that many organizations are in the midst of tackling. Voya executives Kerry Sette and Chrisinda Mowrer will show you how to tackle the challenge of using client data to adapt and personalize individual messaging to meet your client where they are. 
• Moving away from campaign based marketing to deliver personalized marketing to your clients
• Developing win-back strategies to reengage clients and drive conversion 
• Identifying life events and personality styles to deliver personalized and relevant messaging to clients

Kerry Sette, Vice President, Head of Consumer Insights & Research at Voya Financial

Kerry Sette

Vice President, Head of Consumer Insights & Research
Voya Financial

Chrisinda Mowrer, AVP Consumer Engagement and Loyalty at Voya Financial

Chrisinda Mowrer

AVP Consumer Engagement and Loyalty
Voya Financial

2:00 pm - 3:25 pm Around The World At Digital Wealth – Custodian Integrations: Creating A Seamless Experience

Around The World is designed to help you network and exchange ideas with colleagues with similar challenges and issues. These conversations will be moderated by industry experts who will guide you to finding tactical solutions to your digital innovation.

2:25 pm - 2:35 pm Innovation Spotlight

Join us at Digital Wealth to showcase how your innovative technology is guiding the wealth and asset management industry!

2:25 pm - 2:35 pm Innovation Spotlight

Join us at Digital Wealth to showcase how your innovative technology is guiding the wealth and asset management industry!

2:00 pm - 3:25 pm Around The World At Digital Wealth – Custodian Integrations: Creating A Seamless Experience

Around The World is designed to help you network and exchange ideas with colleagues with similar challenges and issues. These conversations will be moderated by industry experts who will guide you to finding tactical solutions to your digital innovation.

2:35 pm - 3:05 pm Panel Discussion Remix - Leveraging Data To Drive Optimized Client Experiences

Client data is the foundation to build optimal wealth management experiences for clients, but organizations are challenged with understanding best practices and strategies for leveraging it. This panel of innovative wealth leaders will show you how to tackle this challenge in order to shape experiences that meet your client expectations.
  • Identifying best practices for mining data that will power predictive analytics
  • Leveraging first and third party data to better understand your client’s expectations and needs
  • Using client data to inform your advisors and help strengthen their client relationships
Thomas Kelly, Managing Director, Global Head of Digital at Legg Mason

Thomas Kelly

Managing Director, Global Head of Digital
Legg Mason

2:35 pm - 3:05 pm Panel Discussion Remix - Using AI To Support And Empower Your Advisor

Advisors are a wealth management organization’s best or worst advocate, and their experience should be given the same importance than that of the clients. As AI becomes more widely implemented in the wealth and asset management industries, it’s crucial to hone in on how it can enhance the advisor experience to meet their needs just as much as your clients.
  • Using AI to create enhanced experiences for the advisor and by extension their clients
  • Identifying the tools and platforms your advisors need to strengthen their client relationships
  • Rolling out capabilities that serve both the advisor and the client (not just the client)
Mike Balsam, VP Product Management Wealth Online and Mobile at Wells Fargo

Mike Balsam

VP Product Management Wealth Online and Mobile
Wells Fargo

2:00 pm - 3:25 pm Around The World At Digital Wealth – Custodian Integrations: Creating A Seamless Experience

Around The World is designed to help you network and exchange ideas with colleagues with similar challenges and issues. These conversations will be moderated by industry experts who will guide you to finding tactical solutions to your digital innovation.

3:05 pm - 3:50 pm Afternoon Networking Break

Track A Continued

3:50 pm - 4:15 pm Solo Presentation - Beyond Chatbots: How AI Will Transform Every Aspect of Wealth Management

Track A Continued

4:15 pm - 4:25 pm Innovation Spotlight
Join us at Digital Wealth to showcase how your innovative technology is guiding the wealth and asset management industry!

Track A Continued

4:25 pm - 4:55 pm Deep Dive Workshop - Showing The Value Of Your Mobile App To Increase Client Engagement And Retention
Studies show that the average mobile app loses 80% of its users within three days of download which means that showing your app’s value to clients early on is critical if you want them to keep coming back. This is a particularly difficult challenge for wealth management because clients are naturally reluctant to allow apps to tap into their financial data. Leave this session armed with the tools to show your clients how helpful and simple using your app will be.
• Understanding how to build an app that will increase “stickiness” and increase retention
• Building a smooth “first-run” experience to make your clients comfortable with using your app straight away 
• Implementing tools and functionalities in your app that help put your customer at ease with the inherent anxiety around wealth management 

Daniel Aguillon, VP, Digital Platforms at Advisor Group

Daniel Aguillon

VP, Digital Platforms
Advisor Group

Track B Continued

3:50 pm - 4:15 pm Solo Presentation - Using Machine Learning To Gain Actionable Insights That Improve Your Client Experience
Data is a key component of driving the success of your digital transformation initiatives, but the amount that wealth management firms have can be overwhelming. Organizations have to turn to machine learning in order to make all of this data actionable and to increase efficiencies within their business. In this session you’ll learn about:
• Using machine learning to analyze data based on client behavior 
• Using machine learning as the foundation to provide financial advice and strengthen your client relationships
• Revolutionizing how your clients interact with you by providing them with customized interactions fueled by actionable insights 

Lily Li, VP of Private Bank Innovation at Citi

Lily Li

VP of Private Bank Innovation
Citi

Track B Continued

4:15 pm - 4:25 pm Innovation Spotlight
Join us at Digital Wealth to showcase how your innovative technology is guiding the wealth and asset management industry!

Track B Continued

4:25 pm - 4:55 pm Deep Dive Workshop - Using AI To Meet The Needs Of A New Generation Of HNW Clients
The next decade will see a significant amount of wealth being transferred from one generation to another, and the new generation of HNW clients will not have the same expectations of the one before it. New HNW clients will be more tech-savvy, and using AI will help ensure you are meeting their digital needs.  
• Using AI to deliver richer client experiences that will meet their expectations
• Using data-powered AI to enable advisors to be more productive and able to engage with their clients 
• Capturing, storing, and using data in a way that will make AI strategies effective 
• Using AI to provide your advisors will real-time market insights that will wow their clients 

Interactive Track Continued

4:10 pm - 5:20 pm Digital Wealth Tech Workshops
Led by a member of our carefully curated speaker faculty, the Digital Wealth Tech Hub Workshops will give you the insights you need to implement innovate technology. 

4:50 pm - 4:50 pm End of Digital Wealth 2020